What is Nokia Money services?
Nokia Money service is offered by Nokia . The money deposited by the customer is maintained in Bank account of one of partner bank as per applicable RBI Guidelines. This application will enable you to pay bills and top up any mobile across India.
On which handsets do Nokia Money services work? Do I need to have a Nokia phone?
Nokia Money services will work on many S30 and S40/S60 handsets. Visit any authorized Nokia Money services agent or look up our web site to get the list of handsets that are supported. You can also call customer support at 1800 3000 1122 to get this information.
Do I need to have a connection from a specific mobile service operator?
No, not at all. Nokia Money services works across all operators in India.
Do I need a GPRS plan for the application?
No, you do not need to have a GPRS plan to use the application. You can choose the kind of data connection such as SMS or GPRS depending on the capability & tariff plan of your handsets
What if I lose my mobile phone?
No worries, no one will be able to access or use your Nokia Money services account without knowing your personal PIN. Since the PIN is not stored on the phone, your money is safe. Inform Nokia Money services so that we can block your account for further security. If you are using the Nokia Money services application, no one will be able to access or use your Nokia Money services account since the application is protected by your personal password.
What is IVR?
IVR stands for Interactive Voice Response. You can dial the number 022-39852616 to access an interactive voice response system and use the features offered it such as Change PIN, Verify Agent and Balance inquiry.
What are the charges on accessing Nokia Money services using IVR?
There are no charges for accessing Nokia Money services over IVR. You pay for the normal voice calling charges as per your telecom operator.
What is SMS-IVR?
SMS-IVR or Outbound IVR is a communication channel that allows voice/telephone access to all financial and non-financial services of Nokia Money Services. You will receive an automated Interactive Voice Response (IVR) on your registered mobile number by sending a SMS keyword in a pre-defined format. Consequently you will receive an IVR call back or a SMS in response. For all SMS commands and corresponding formats please refer the Welcome kit. The IVR number to which the SMS should be sent will also be provided along with the Welcome kit after registration
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